Samaire Water Heater
WARRANTY’S TERMS & CONDITION
First 12 months- Free transport & Labour charges. Thereafter, on-site charges apply for every service call required.
GTS ASIA MARKETING PTE LTD, warranty that if within the stated period of warranty from date of purchase this appliance is proved to be defective by reason only of faulty workmanship or materials and not for any other reason whatsoever, we will arrange for repair, or at our discretion, replacements of defective parts or material on condition set forth below : –
1. The warranty card must be fully completed with product description, date of purchase, customer and installer’s particulars and acknowledgement by Authorized Dealer and posted/registered within 10 days of purchase. Warranty is effective from the date of purchase.
2. The warranty card must be presented together with the original purchase receipt at the time of servicing. Failing which the company reserve the right to decline any warranty claims.
3. This warranty is only applicable to the original purchaser and shall not be transferable, negotiable, assignable to any third party or replaceable even in the event of lost.
4. In no event should GTS ASIA MARKETING PTE LTD be liable for consequential or incidental damages.
5. This warranty is limited to new products sold by GTS ASIA MARKETING PTE LTD authorised dealers and is for domestic usage within Singapore Main Island only. In the event of commercial or communal usage, all parts warranty will be limited to one year only (as of the date of purchase).
6. Heater installation must comply with the following:-
a. All wiring used must be of at least 2.5mm2, double coated standard and of approved quality and specification by the local authorities.
b. Heater installation must be carried out by qualified technicians only.
c. Shower head should not fall below the heater height.
7. Scratches, dents, cracks, hand shower, rain shower, accessories, normal wear and tear, corrosion, rusting, stains, power point and power plug are not covered under the warranty.
8. For repairs of appliances after the warranty period, the customer is still required to produce the warranty card attached with the original purchase receipt.
9. GTS ASIA MARKETING PTE LTD reserves the right of any final decision on all warranty claims.
THE WARRANTY WILL BE CONSIDERED VOID IN THE FOLLOWING EVENT, WHEREBY ON SITE SERVICE, LABOUR AND PARTS WILL BE CHARGEABLE.
a. Installation is not carried out as recommended or subjected to alteration and usage not in accordance with its requirements as stated in the instruction manual.
b. Defects caused by the use of third party products or parts, contact with corrosive chemical, accident, abuse, attacks of household pet, lighting, natural disaster, pollution, abnormal voltage or usage of generator.
c. The faults is not due to the appliance manufacturing defects.
d. The appliance is installed or tempered with repair by unqualified or unauthorised personnel.
e. The serial number or label affixed to the appliance or parts is defaced, altered or removed.
f. Damages caused by fluctuation or interruption of electrical power supply, defective or incorrect wiring, operating on incorrect voltage.
Service hours: Monday to Friday 10am to 6pm
On-site service:
Transportation: SGD25.00/trip Labour charges: SGD15.00/unit